Introduction

Umbrella The Beauty Hub (“we,” “us,” “our”) operates umbrellathebeautyhub.com and sells disposable salon and spa supplies on a wholesale and retail basis across India. This Privacy Policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices and rights you have regarding your information.

By using our website or placing an order with us, you agree to the collection and use of information in line with this policy.

Effective Date: 29 July 2026

Information We Collect

When you browse our website, contact us, or place an order, we may collect:

  • Contact details – your name, phone number, WhatsApp number, and email address
  • Delivery information – your shipping address, city, state, and pincode
  • Order details – products purchased, quantities, order value, and order history
  • Business details (for wholesale inquiries) – business/salon name and estimated order volume
  • Communications – messages you send us via WhatsApp, phone, email, or contact forms
  • Technical data – IP address, browser type, device information, and pages visited, collected automatically through our website and analytics tools

We do not knowingly collect sensitive personal data such as payment card numbers, since we currently accept Cash on Delivery (COD) only and do not process online card or UPI payments through our website.

How We Use Your Information

We use the information we collect to:

  • Process, confirm, and fulfil your orders
  • Contact you about your order via phone, WhatsApp, or email
  • Respond to customer support queries, wholesale inquiries, and general questions
  • Maintain order history and manage returns or complaints
  • Improve our website, product range, and customer experience
  • Send you updates about new products or offers, where permitted (you can opt out at any time)
  • Comply with legal and regulatory requirements

Cookies and Analytics

Our website uses cookies and similar technologies to help it function properly and to understand how visitors use the site. This includes Google Analytics, which we access through the Site Kit plugin, to measure website traffic, popular products, and overall site performance.

Google Analytics may collect information such as your approximate location, device type, browser, and browsing behaviour on our site. This data is used in aggregate form to help us improve the website and is not used to personally identify you for marketing purposes.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some website features.

Sharing of Your Information

We do not sell your personal information to third parties. We only share your information where necessary to run our business, specifically:

  • Delivery/courier partners – to deliver your order to the address you provide
  • Service providers – such as website hosting and analytics providers (e.g. Google Analytics), who process data on our behalf under their own privacy terms
  • Legal authorities – if required by law, court order, or government request

Since we currently operate on a Cash on Delivery (COD) basis only, we do not share your information with any online payment gateway or processor at this time. If we introduce other payment methods in the future, this policy will be updated accordingly.

Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. While we work to keep your data secure, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining order records for accounting, legal, and customer service purposes, after which it is deleted or anonymised where feasible.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your personal information, subject to any legal or accounting obligations we may have to retain certain records
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please email us at care@umbrellathebeautyhub.com with your request. We aim to respond within 30 days.

Children’s Privacy

Our website and products are intended for business owners and adult consumers. We do not knowingly collect personal information from children.

Data Fiduciary Responsibilities

As a data fiduciary under India’s Digital Personal Data Protection Act, 2023 and applicable rules under the Information Technology Act, 2000, we are committed to collecting only the personal data necessary for the purposes stated in this policy, using it fairly and lawfully, and protecting it with reasonable security safeguards.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of our Grievance Officer are as follows:

Name: Raju Valand
Designation: Grievance Officer, Umbrella The Beauty Hub
Email: raju@umbrellathebeautyhub.com
Address: 23, Gala Magnus Complex, Nr. Happiness Vadilal Icecream, Opp. Gala Gardenia, South Bopal, Ahmedabad-380057, Gujarat, India

If you have any complaints or concerns regarding your personal information or this Privacy Policy, please write to the Grievance Officer, and we will address your concern within a reasonable time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: care@umbrellathebeautyhub.com
  • Phone / WhatsApp: +91 8866 262688
  • Address: 23, Gala Magnus Complex, Nr. Happiness Vadilal Icecream, Opp. Gala Gardenia, South Bopal, Ahmedabad-380057, Gujarat, India