Introduction

This Refund Policy explains when you are eligible for a refund, how refunds are processed, and how long they take, for orders placed with Umbrella The Beauty Hub. This policy should be read together with our Shipping & Returns page.

Effective Date: 29 July 2026

Refund Eligibility

You are eligible for a refund if:

  • You returned an item that was unopened, unused, and in its original packaging, within 7 days of delivery, for a valid reason (not a change of mind on hygiene products), or
  • The product you received was damaged or defective, or
  • You received the wrong item, or
  • Your order was cancelled before dispatch and payment had already been collected

Refund requests must be raised within 7 days of delivery. Requests made after this window may not be eligible unless the issue relates to a manufacturing defect discovered on first use of a non-hygiene, reusable item.

Non-Refundable Items

The following items are not eligible for a refund once opened, used, or the seal/packaging is broken, for hygiene and safety reasons:

  • Disposable single-use hygiene products, including aprons, gloves, gowns, wipes, face masks, and undergarments
  • Bulk chemical products such as shampoo, conditioner, oils, creams, and scrubs, once opened

This applies regardless of whether the product is unused in appearance – once the original packaging or seal has been opened, hygiene products cannot be returned or refunded, except where the item was damaged, defective, or incorrect at the time of delivery.

How to Request a Refund

To request a refund, please contact us within 7 days of delivery with the following details:

  • Your order number
  • Reason for the refund request
  • Photos of the product and packaging (required for damaged, defective, or wrong-item claims)

Contact us via:

  • Email: care@umbrellathebeautyhub.com
  • WhatsApp / Phone: +91 8866 262688

Our team will review your request, confirm eligibility, and advise on next steps, which may include returning the item to us before the refund is processed.

Refund Method

Since we currently operate on a Cash on Delivery (COD) basis, approved refunds are issued via bank transfer or another method mutually agreed with you, as we do not have an online payment gateway to reverse charges to at this time. We will collect your bank account details securely for this purpose once your refund is approved.

Refund Timeline

Once a returned item is received (where applicable) and inspected and your refund is approved, refunds are typically processed within 7-10 business days. You will be notified by email, phone, or WhatsApp once your refund has been processed.

Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at care@umbrellathebeautyhub.com or +91 8866 262688. Since most orders are paid via Cash on Delivery at the time of delivery, cancellations made before dispatch typically do not involve a refund, as no payment has yet been collected. If payment was already collected for a cancelled order, it will be refunded following the process above.

Wholesale and Bulk Orders

Refunds for wholesale or bulk orders (typically 500-1000+ pieces) are handled on a case-by-case basis in line with the terms agreed at the time the order was confirmed. Please contact our team directly for any refund request related to a wholesale order.

Contact Us

  • Email: care@umbrellathebeautyhub.com
  • Phone / WhatsApp: +91 8866 262688
  • Address: 23, Gala Magnus Complex, Nr. Happiness Vadilal Icecream, Opp. Gala Gardenia, South Bopal, Ahmedabad-380057, Gujarat, India