This page explains how we ship orders, how long delivery takes, and our policy on returns for products purchased from Umbrella The Beauty Hub. Please read this policy before placing an order.

Effective Date: 29 July 2026

Shipping

Shipping Areas

We currently ship within India only. We do not offer international shipping at this time. If you are located outside India and are interested in bulk export orders, please contact us directly at care@umbrellathebeautyhub.com.

Delivery Timelines

Estimated delivery time is 3-7 business days, depending on your location and courier serviceability. Orders to metro cities and locations closer to Ahmedabad, Gujarat may be delivered sooner; remote or rural pincodes may take longer.

Delivery timelines may be affected by factors outside our control, such as courier delays, weather conditions, local restrictions, or public holidays. We will keep you informed via phone or WhatsApp if there is a significant delay.

Shipping Charges

A flat shipping charge applies to orders and is shown clearly at checkout before you confirm your order.

Order Processing

Once your order is placed, we process and pack it for dispatch. Order confirmation and dispatch updates are shared with you via phone call, WhatsApp, or email using the contact details you provide at checkout.

Cash on Delivery (COD)

We currently accept Cash on Delivery (COD) only.

  • Payment is collected by our delivery partner at the time your order is delivered to you.
  • Please keep the exact amount ready where possible to make delivery smoother.
  • We recommend inspecting your package at the time of delivery. If the package appears tampered with or damaged, you may refuse delivery and inform us immediately at care@umbrellathebeautyhub.com or +91 8866 262688.
  • Additional payment methods, such as bank transfer, may be added in the future.

Wholesale/Bulk Order Deliveries

For large wholesale orders (typically 500-1000+ pieces per product), delivery timelines, packaging, and logistics are confirmed directly with our team at the time the order is placed. Please reach out via our Wholesale Inquiry page or WhatsApp for details specific to your order.

Returns Policy

Because many of our products are single-use hygiene items used in salons and spas (such as aprons, gloves, gowns, wipes, masks, and undergarments), our returns policy is designed to protect hygiene standards for all customers, in line with standard practice for personal care and hygiene products.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or refunded once the package has been opened or the product has been used, regardless of the reason:

  • Disposable aprons, gowns, gloves, masks, wipes, undergarments, and similar single-use hygiene products
  • Bulk chemical products such as shampoo, conditioner, oils, creams, and scrubs, once opened or the seal is broken

This applies even if you simply change your mind after opening the product – hygiene products cannot be returned once the packaging has been opened, except in the cases of damage, defect, or wrong item described below.

Eligible Returns

You may request a return within 7 days of delivery if:

  • The item is unopened, unused, and in its original packaging, and you wish to return it for a genuine reason (not simply a change of mind), or
  • The product is damaged or defective on arrival, or
  • You received the wrong item (different from what you ordered)

Reusable/durable products (for example, cotton gowns, razors, or spatulas) follow the same 7-day window and must be unused and in original condition to be eligible for return, unless the item arrived damaged, defective, or was the wrong item.

How to Initiate a Return

To request a return, please contact us within 7 days of delivery with your order number, a description of the issue, and photos of the product/packaging if it is damaged, defective, or incorrect:

  • Email: care@umbrellathebeautyhub.com
  • WhatsApp / Phone: +91 8866 262688

Our team will review your request and confirm the next steps, including whether the item needs to be shipped back to us and how.

Refunds

Once a return is approved and the item is received and inspected (where applicable), refunds are processed according to our Refund Policy. Since we currently operate on Cash on Delivery, refunds are issued via bank transfer or another mutually agreed method, generally within 7-10 business days of approval.

Damaged, Defective, or Wrong Item

If your order arrives damaged, defective, or is not what you ordered, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you, once the issue is verified.

Contact for Shipping and Returns

  • Email: care@umbrellathebeautyhub.com
  • Phone / WhatsApp: +91 8866 262688
  • Address: 23, Gala Magnus Complex, Nr. Happiness Vadilal Icecream, Opp. Gala Gardenia, South Bopal, Ahmedabad-380057, Gujarat, India